GoPro launched its first ever drone; Karma, in September which its CEO Nick Woodman claimed it’s so much more than a drone. The foldable drone unlike others in the market comes with removable stabilization system which can be inserted into the included Karma Grip, an accessory that lets you take the stabilizer off your drone and use it as handheld or mounted to your helmet, bike, car or self.
“Safety is our top priority,” said GoPro Founder and CEO Nicholas Woodman. “A very small number of Karma owners have reported incidents of power failure during operation. We have moved quickly to recall all units of Karma and provide a full refund while we investigate the issue. We are working in close coordination with both the U.S. Consumer Product Safety Commission and Federal Aviation Administration. We are very sorry to have inconvenienced our customers and we are taking every step to make the return and refund process as easy as possible”
-GoPro Press Release
Two months into sales, GoPro recently announced a recall of all its $799 Karma, that’s around 2500 units of Karma. In a press release, GoPro says the recall was made due to mid flight power loss issue as reported as some owners.
“Even though your Karma appears to be working fine, we are asking all customers to immediately stop using the product and participate in the recall,”
For Karma drone owners, your drone can be returned to GoPro directly or where you purchased them. The recall is only for the Karma drone, but if you purchased the Karma drone bundle package or with any accessories, you need to return them all to be eligible for a full refund.
For now, the sales of Karma drone has been put on hold. Sales will resume once the issue is addressed.